Technical Support Team Manager
We are looking for a Technical Support Team Manager to join our talented, dynamic, and rapidly growing global team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan. We have a flexible hybrid working policy and would also love to hear from great candidates who would work fully remote within the United States.
OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 700 clients and 15 years experience of delivering value, our vision is to inspire people through visualization of the built world.
We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here.
As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates.
Technical Support Team Manager Description
A new role within our growing Customer Success organization, reporting to the Director, Onboarding and Support, this role will be stepping directly into a managerial position to help support our expanding client base and maintain the high rate of satisfaction that our clients have come to expect from our Support Team, while leading a growing team of Support Engineers.
The Technical Support Team Manager will be able to work alongside our Implementation Managers, Customer Success Managers, and lead our Support Engineers with a clear vision of the impact support tickets and service projects have on overall customer experience. We’ll look to you to provide constructive feedback and respond to it just as well. You’re methodical, detail oriented, and have experience leading a team in that spirit.
Technical Support Team Manager Responsibilities
Technical Support Team Manager Skills and Experience
Tools we use
This position is not eligible for visa sponsorship.
Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
Your application was submitted successfully.